Training

• Good customer service starts with the proper training of all employees regardless of their position in the company. Customer service should come naturally and should not feel forced. With proper training and development of skills, employees will feel comfortable providing quality service and seek customers before a problem arises.
  
  

Greeting

• The most important key to customer service is acknowledging the presence of the customer. Customers hate to be left waiting, and in a retail environment especially, waiting could lead to a loss in sales. Instead of waiting for a customer to come to you with a problem or question, greet her and engage her in conversation as soon as you spot her.
  
  

Maintain Distance

• Knowing how to keep the proper amount of distance between yourself and a customer is crucial when working in a retail environment. Most companies train their employees to stay at least 3 feet away from their customers. This distance allows both parties to maintain their personal space without feeling crowded or pressured to purchase an item.
  
  

Ask Specific Questions

• Sometimes a customer might not know exactly what they are looking for and this can cause problems. Instead of asking a customer if you can help them with something, ask them about the project they are working on or if they need help. If you ask a customer a yes or no question, they might say no because they don't know exactly what they need.
  
  

Follow Through

• If you want to be remembered for providing excellent customer service, follow through with your promises. Never make a promise to a customer you don't intend to keep and never offer a solution to a problem if you aren't sure it will work. Seek out the advice of coworkers if needed.