It is clear that in the past few years the job opportunities have increased which includes telemarketing and CRM services, accounts and finance processing, retail industry, insurance and HR. Many companies are reducing their workload by handing over a part of their work to BPO companies for outsourcing process.

There are various multinational companies looking for outsourcing services from Philippines, China and India. India is the best location for its efficiency on emphasizes management and cost efficiency. India is a country where there are numerous BPO companies which outsources various kinds of processes of numerous multinational companies as it is a very cost efficient country and has numerous experienced human resource.

Nowadays, there are numerous call centre companies in India which is creating important role for staffs by setting up their branches all over the world and giving them the scope to work in various industrial profiles. The industry fosters difficult business environments as it is growing very fast and providing opportunities for the people working in this industry to grow. As there has been a transition seen in this industry from telemarketing to various other kinds of services, experienced staffs are very much demanded. This has also created some demand for this industry also.

The experienced people have scope of working in profiles related to back office functions in consultation, advisory and analytical areas. Hence, a proper relation with the academic world and the call center industry can be determined. It invariably prepares the future employees in making them ready for the industry. One of the major reasons of BPO being a booming industry in India in the last few years is the presence of latest technology and substructure. The abnormal growth couldn't have been a reality without high speed Internet. Therefore, the obstructions of communication with other countries are bedraggled.

By understanding the development made in the call center industry in the last few years, the future promises same type of developments with the mechanization and calibration of various business processes. Many offshore organizations after feeling this growth has taken it as a growing market trend and promotion of new type of products and services emerging in the market. Therefore the BPO services are continuously evolving over the past few years.

In the beginning the parents hesitated to allow their progeny to join the BPO industry. But after BPO emerged as a booming industry by reaching even the village areas, the parents are now much more positive towards their progeny's desire to join BPO sector as they are considering of taking it as their professional identity. People now understand that a BPO not only provides call center service but also offers ample scope to work with different countries of the whole world.