Benefits of Having Customer Service Bill of Rights

• Writing a customer service bill of rights showcases a company's commitment to quality service. Publishing the bill of rights may also help to increase customer loyalty.
  
  

Items Included

• Most customer bill of rights detail a customer's right to expect professional, courteous and helpful service. Others include information on compensation, access to upper management, timely service commitments or quality of products.
  
  

Wording and Formatting

• A customer service bill of rights is heavy on phrases like "our customers have the right to..." and "customers can expect to receive..." A bill of rights is usually formatted in a numbered or bulleted list, with the same phrase at the beginning of each statement.
  
  

Industry-wide Customer Bill of Rights

• Sometimes service problems across an industry prompt the development of a widespread bill of rights affecting all companies. An example is the recent development of an airline passenger bill of rights by the U.S. Department of Transportation.
  
  

Government Legislation

• The first major customer bill of rights came from President John F. Kennedy in 1962, also known as the Consumer Bill of Rights. This bill lists "the right to be heard," giving customers the right to file complaints regarding a company's product or service.