Toshiba Support Restoring the Data
It's a sad case when your computer gets corrupt and all the data in it is lost. One can't think of anything better but how to restore it or at least get a backup. I had a wonderful experience with Toshiba Support remotely. Toshiba Support would help you to get the backup from the corrupt drive if you have tried to repair it by using Scan Disk and yet it gets booted and the error isn't detected.
Toshiba Support would ask you to check the windows for loop and reboot it after completing the scanning. Sometimes it could not shut down properly as the hard drive is further corrupted. The operation of scanning would be done again and go on repeatedly. Remotely Toshiba Support will ask you to reinstall Windows and copy the files to another hard drive which is not virus infected. In order to install a new copy of Windows, one would have to format the virus infected hard drive since Windows Setup does not allow Windows to install on a corrupt drive. Thus a backup from the corrupt files would be needed.
I was asked by Toshiba Support to install Windows on a spare hard drive and get my backup. Then I could run my scandisk and correct the FAT (File Allocation Table) on the bad drive.The FAT table is simply a database which points the physical location of each file on the hard drive. If the FAT table is incorrect, than it is not possible to write over existing data on the bad drive. The other thing kept in mind was that never ever attempt to write to hard drive that is corrupted. This meant attempting to run with virus scan on the corrupt drive and cause further corruption of data. So take a backup data before attempting to scan the corrupt drive. Once the FAT table integrity of the bad drive is done, we checked for the viruses through virus scan being completed. Most critical files where copied on to another hard drive.
Toshiba Support helped me get back most of my files but I lost a few of them depending on how badly it was corrupted. My corruption came from a hard failure which was a bad sector on the drive. I could only copy the critical files. The strangest thing was the system would hang during the copy process because of the hardware failure. So I manually had to copy and paste the files to the destination drive.
Toshiba Support would ask you to check the windows for loop and reboot it after completing the scanning. Sometimes it could not shut down properly as the hard drive is further corrupted. The operation of scanning would be done again and go on repeatedly. Remotely Toshiba Support will ask you to reinstall Windows and copy the files to another hard drive which is not virus infected. In order to install a new copy of Windows, one would have to format the virus infected hard drive since Windows Setup does not allow Windows to install on a corrupt drive. Thus a backup from the corrupt files would be needed.
I was asked by Toshiba Support to install Windows on a spare hard drive and get my backup. Then I could run my scandisk and correct the FAT (File Allocation Table) on the bad drive.The FAT table is simply a database which points the physical location of each file on the hard drive. If the FAT table is incorrect, than it is not possible to write over existing data on the bad drive. The other thing kept in mind was that never ever attempt to write to hard drive that is corrupted. This meant attempting to run with virus scan on the corrupt drive and cause further corruption of data. So take a backup data before attempting to scan the corrupt drive. Once the FAT table integrity of the bad drive is done, we checked for the viruses through virus scan being completed. Most critical files where copied on to another hard drive.
Toshiba Support helped me get back most of my files but I lost a few of them depending on how badly it was corrupted. My corruption came from a hard failure which was a bad sector on the drive. I could only copy the critical files. The strangest thing was the system would hang during the copy process because of the hardware failure. So I manually had to copy and paste the files to the destination drive.
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