How Can I Close My Shell Account?
- 1). Locate your Shell credit card. When you call Citibank to cancel your card you will need to provide your card information to the customer service representative. Call anytime between 7 a.m. and 7 p.m. Monday to Friday.
- 2). Call Citibank at 800-331-3703 to speak to a customer service representative to cancel your Shell card. Use your keypad to enter the numbers from the automated menu that directs you to a live customer service representative.
- 3). Tell the customer service representative your name, address, phone number and your 16-digit credit card number. Confirm your identity by telling the representative the last four digits of your Social Security number. Inform the representative you want to close your Shell account.
- 4). Decline any potential offers for lower interest rates or an increased credit limit. Citibank wants to keep your business and will try to entice you to keep your account open. Confirm your desire to close the account and write down the confirmation number given to you. Cut up your card into as many pieces as you possibly can and throw them away in multiple garbage cans to prevent identity theft.
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